Online Shop Operation Specialist

Join our dynamic team at Trapo Indonesia as an Online Shop Operation Specialist and become a vital part of our e-commerce success story. In this pivotal role, you will be the backbone of our digital storefront, ensuring seamless operations and exceptional customer experiences. Your responsibilities will include managing our online store using Shopify, optimizing product listings, and providing top-notch customer service. With Trapo Indonesia's reputation for innovation and customer-centric approach, you'll have the opportunity to grow and develop your skills in a fast-paced, exciting environment.

As an Online Shop Operation Specialist, you will be responsible for the daily operations of our online store, including processing orders, managing inventory, and ensuring smooth transactions. You will work closely with our sales and marketing teams to drive online sales and improve customer satisfaction. With 3+ years of experience in e-commerce operations, you will leverage your expertise in tools like Shopify, Google Analytics, and Excel to streamline our processes and enhance our online presence.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our online store using Shopify, ensuring a seamless shopping experience for customers.
• Process and fulfill orders efficiently, working closely with our logistics team to ensure timely deliveries.
• Manage inventory levels, coordinating with suppliers and warehouse teams to maintain optimal stock.
• Provide exceptional customer service, resolving inquiries and issues promptly and professionally.
• Analyze sales data using Google Analytics and Excel, identifying trends and opportunities for growth.
• Collaborate with the marketing team to promote products and drive online sales.
• Stay up-to-date with industry trends and best practices in e-commerce operations.
• Participate in team meetings and contribute to the continuous improvement of our online shopping experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in e-commerce operations, preferably in a fast-moving consumer goods (FMCG) industry.
• Proficient in using Shopify, Google Analytics, and Microsoft Excel.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Excellent problem-solving and decision-making abilities.
• Familiarity with SEO and digital marketing principles is a plus.
• Ability to work under pressure and meet tight deadlines.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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