Customer Service Officer - Tokopedia

Join Tokopedia, Indonesia’s leading e-commerce platform, as a Customer Service Officer in Pangkal Pinang, Bangka Belitung! You’ll be the voice of Tokopedia, delivering exceptional support to our growing customer base. This role offers a dynamic work environment and the opportunity to grow within a company that values innovation and customer satisfaction.

As a Customer Service Officer, you will handle customer inquiries, complaints, and issues, ensuring a seamless shopping experience. You will use tools like Zoom and WhatsApp Business to communicate effectively with customers, and you will leverage your knowledge of Tokopedia’s platform to provide accurate and helpful assistance.

Tokopedia is committed to creating a diverse and inclusive workplace. We offer competitive salaries, professional development opportunities, and a collaborative culture that fosters growth and learning.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and issues through various channels such as email, phone, and live chat.
• Use Zoom and WhatsApp Business to provide real-time support and resolve customer concerns.
• Leverage your knowledge of Tokopedia’s platform to offer accurate and helpful assistance.
• Document customer interactions and maintain records for quality assurance and training purposes.
• Collaborate with other teams to ensure consistent and high-quality customer service.
• Provide feedback to improve customer service processes and tools.
• Participate in training sessions to stay updated on Tokopedia’s products and services.
• Adhere to Tokopedia’s customer service standards and policies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Familiarity with e-commerce platforms and customer service tools.
• Ability to work under pressure and meet service level agreements.
• Proficient in using Zoom and WhatsApp Business.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.
• High school diploma or equivalent.

🛠️ Keahlian

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